[billpatrianakos]

This is going to hurt Freshdesk more than help. Creating that site was an immature move. They're framing it like this is an issue that anyone besides the guys at Freshdesk cares about. And calling the site "ripoffornot"? Cheap move. I honestly thought I was about to visit a website dedicated to comparing products and deducing who is ripping of who. Then I saw it and I thought "damn, what a cheap, crybaby, attention whore move".

Freshdesk is playing dirty all while trying to convince us that it's the other guys that are playing dirty. I hope we all see through the BS. You don't win hearts and minds by being a bully and they're being bullies while trying to look like victims.

When I see a company do something like this, that's so cheap and obvious, I immediately wonder how desperate they are. They're also doing themselves a disservice by calling attention to the fact that they've been called a ripoff. People's first reactions will be to wonder why they feel the need to defend themselves so vehemently against that sort of thing. If they're not a ripoff then why do they have to work so hard to convince me otherwise? Am I saying they're a ripoff of Zendesk? No, but their actions have now put the idea in my head. Major backfire.