[smosher]

I've used ZenDesk. It's not the worst, but if things are as you say I would have thought the FreshDesk folks would have picked a different target.

One judgment I can make is that the cloudgroupsyd comment was xenophobic on its face. I wouldn't stand for that, defend it or excuse it. If there's any kind of software in this world that ranks high on the Global Village factor it's the kind with Desk in the name. The kind of attitude that permits someone to utter stuff like that publicly is toxic to this environment.

Suppose the recipient is trying something underhanded—does that make it okay?

Edit: correct an attribution.