[tzs]

The help desk field is crowded. A quick search reveals that at least half a dozen of the large number of companies in that space have "desk" in their name. Any analyst that thinks that putting "desk" in the name of a help desk product is a "blatant attempt to piggyback" off of another help desk product with "desk" in the name is an idiot or is being paid to make that observation. (In this case, it was the latter, although that doesn't preclude the former).