[hajrice]

There isn't too many arguments in play. One thinks Freshdesk is knockoff of Zendesk, the other one makes a website describing how it isn't. The real play is the choice of words and how Mikkel("Indian cowboys", the RIP OFF comment, etc.) went on about this, and how Zendesk responded

The customers are there to tell whether they're a knock off or not. I don't want to say anything as I'm not a customer.

[nl]

I don't think Mikkel called them Indian cowboys - that was someone else.

[ecaron]

Correct, it was @cloudgroupsyd (Christian Marth), who promptly apologized and explained what message it was trying to originally say.

Though he should've learned from Michael Richards and never said something that stupid in the first place. He had plenty of characters to phrase it right in his original tweet. But you know what they say about hindsight...

[nl]

It wasn't an apology at all. This is what he said:

@mrgirish not attacking your nationality only your lack of innovation for product development, if you were offended in any way sorry

Let's parse that.

@mrgirish not attacking your nationality only your lack of innovation for product development - here he attempts to justify himself, by trying to explain what he meant.

if you were offended in any way sorry - here he says he is sorry if @mrgirish was offended - NOT that he was sorry for offending.

That's like me saying "Please come out and have Thai with me and my friends. Oh - you don't like Thai food? Sorry to hear that - will I see you there anyway?". In both cases there is no acknowledgement of wrongdoing, and in both cases the other person is effectively blamed for either being offended or for not liking Thai.

[microarchitect]

who promptly apologized

Sorry, but that wasn't much of an apology for a racist slur.