[smoyer]

I like how MRGirish admits that FreshDesk wouldn't exist if it wasn't for ZenDesk. Doesn't that prove the point?

So my question for FreshDesk is this ... How is your service more innovative than ZenDesk?

[girishm]

smoyer - When I said that, I was referring to this http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c... HN Discussion is here - http://news.ycombinator.com/item?id=2340732

[mstroeck]

Here's my question: HOW THE FUCK DOES THAT MATTER.

They are a business, they want to make money. Consumers will choose whichever product they prefer. Everybody wins. End of story.

[lucisferre]

Bottom line is who cares? It doesn't have to be a help desk revolution if switching customers like it better and if they don't then it will probably flame out and die.