|
|
|
|
|
by toyg
5309 days ago
|
|
Actually, I don't think that'll happen. Who flies with Ryanair ? People trying to save money.
If their website is too easy to use, these people will peruse it for hours, trying to find out the cheaper combination of flights to go from "somewhere near Madrid" to "somewhere near Berlin". If RA raises the bar a little bit, these people will probably give up one or two queries earlier, hence picking some more "natural" route that will likely make RA a bit more money. Most customers won't think (or know) about the competition, RA has a very strong brand, so the chances that they'll just give up and go elsewhere are fairly slim, especially after having invested all that time going through captchas. Captchas are very unfriendly towards older and less computer-literate people, but those segments are more likely to go through phone or agencies anyway. (Not that I care, I stopped using RA years ago.) |
|