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by kingofspain 5309 days ago
Though this is pretty minor in the scheme of things, I'm constantly surprised at how horrible they can purposefully make the experience and still have people clicking to them. Myself included. From every interview I've seen with MD you get the impression he despises his customers. But they still make money. I guess until someone comes along who can compete and at least pretend they give a damn then it'll continue to work. I wont pretend I know how they could do it but the moment I have another option, Ryanair have lost me for ever.
2 comments

Whenever I've had the choice between EasyJet and Ryanair, I've always chosen EasyJet. They're a bit more expensive but at least I don't feel as much treated as cattle.
Oh definitely. Unfortunately for where I live now, the only routes I'm interested in are Ryanair or BA. Much as I'd love to, I can't justify the 600% premium.
Ditto for Jet2 and GermanWings. It's probably cheaper overall anyway because they don't try to squeeze as much money out of you post-purchase.
Thought it depends on the destinations, length of the flight, etc. I do feel a bit treated like cattle when I travel with ryanair, I must admit.

But they hold on strongly to some basic principles on their flights. For example, they are unbeatable when it comes to arriving on time. Incomparably better than any other european carrier.

And of course, they have routes that are not operated by anybody else that won't ask you like 4 times more money for the flight.

At the moment they don't operate the route I use the most. I find myself using a regular carrier. After picking the dates carefully I'm still spending roughly three times more than I used to. sure the service is a bit fancier but still, it's a huge difference.

They are, and have been, at the forefront of cheap low fares flights in Europe.

In essence, they are cheap.