[flounder3]

I totally understand that ripple effect and am very familiar with Most Favored X when it comes to unit pricing of a tangible good (e.g. xx,xxx physical servers with a particular SKU), but in this case we were talking about a SaaS product where overages were disputed. Nearly every vendor would jump at the chance to discount additional commitments or support at the ‘expense’ of waiving some past overages.

[psaux]

Thanks for the response, been there on the overages per SAAS’s. Now running a startup, they scare me even more.