[bad_user]

     it's about how many tech-savvy people are 
     recommending it to their mothers and 
     IT managers

I know a lot of IT managers that aren't touching Google's products for fear of privacy issues. It's not always rational to think that way, however Google has a trust problem lately - which is also why Google Apps is not as successful as it should be, even though it freaking rocks - the thought that Google reads your emails is a terrifying thought for some.

I'll grant you that for a period of time I also started recommending Chrome - it was before Firefox version 4 got released, as for a moment I lost faith in Mozilla's ability to innovate.

However, now I'm back on Firefox because it is much better for me as a developer. And I also recommend it to normal people because I remember quite well what happened during the IExplorer's glory days and I don't want to help another monopoly on mobile browsers.

To me it is irrelevant if Chrome is better right now (although it isn't) - what is relevant is that I have more trust in Mozilla to guard my interests as a user. Google may be one heck of a company that did a lot of good things for our industry, however their interests do not necessarily align with those of the people.

[gujk]

Google Apps are quite effective at losing on their own demerits in a business environment, even without privacy concerns, though that is a big one. The main win over say MS suite is price and hosting, if you have a very small operation that doesn't have a large scale document base or mail base.