[RL_Quine]

We got at least one which seems faulty, but to their credit they immediately got back to us and asked for more data for their engineering to look at. The numbers produced are obviously very very wrong. They seem solid otherwise and are accessible with open source tools.

[InitialLastName]

I notice their response wasn't "Your device appears to be faulty, here's an RMA shipping tag".

You are giving them a lot of credit when it seems that "The numbers produced are obviously very very wrong" is the headline (by a large margin).