[lupire]

"Customer operations" is actually "customer success operations" -- it's the non-customer facing part of sales and support - the IT systems they use.

"Success" is just a a smarmy word for "sales and support".

[softveda]

In a very crude way, sales is about landing new deals or expanding. Customer success is about securing renewals for existing customer and increase adoption, prevent churn. It is a post-sales role.