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by julienmarie
1362 days ago
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We switched from Front to Chatwoot 3 months ago, self hosted on our infrastructure.There are some rough edges, and integrating Facebook and Instagram channels are a bit of work but it's globally working very well. And we save quite a buck every month in our scenario managing 5 brands and 4 channels per brand.
Main issues are: mobile app can be improved and browser notifications are inconsistent.
Wishlist: a desktop app. |
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The FB/Instagram channels are a pain to manage (even for us) due to the app review cycle. This is a common problem in the community. Recently we have seen many rejections in Instagram API reviews without a specific reason. Some of the alternatives the Meta developer review team suggests are also not working. We are trying to make this flow better using a hosted app or something. Open to ideas here.
We are aware of the issues with the mobile app. It is getting a revamp now, hope most of the issues are resolved by it.