[jacooper]

The title is a bit misleading, It's not fully open source.

There is an enterprise folder which you can't use without a subscription.

And its not clear which Features are OSS and which are source-available.

As for tips for the product, think about supporting the Matrix Protocol, which has many social media bridges, other than that it looks good.

[pranav_rajs]

We are following open core model. The idea is to build a sustainable way to provide more value in opensource. Bulk of the features are under MIT license.

[mxuribe]

> ...think about supporting the Matrix Protocol, which has many social media bridges...

I sure hope that many more chat/customer-messaging-adjacent platforms begin to adopt matrix protocol support underneath! So many services exist on top of email/smtp protocols, and that has allowed for such creativity...It boggles my mind that the same has not been done for chat (or at least chat for customer support) - it seems like we have so many competing, proprietary chat protocols for these types of use-cases! As a customer, i don't want to have my interactins trapped only in the provider's platform...Just like email, i want to keep a record of my interactions with customer support...and leveraging a shared, universal set of protocols would help in that regard. I'm an admitted matrix fanboy, so that's my preference, but even xmpp or seomthing like that should universally be adopted!

[KaoruAoiShiho]

Can someone familiar with chatwoot help answer what features are locked behind a subscription if any?

[pranav_rajs]

Help Center is available in Opensource edition. We have SSO, roles & permissions in the enterprise.

[KaoruAoiShiho]

Is there a page we can see a table of features?

[caloique]

Found it here: https://www.chatwoot.com/pricing

@pranav_rajs I couldn't see some enterprise-grade features like audit logs or privacy vault. Would love to help for free. Open source & plug-n-play: www.boxyhq.com