| > Still waiting for a refund of the additional fees they charged for my “second rental car”. The way it was handled by Hertz customer service and the location manager was an absolute joke. Went to rent a car with a company card from Hertz. For some reason the franchise decided they needed to do a credit check on me ("not a score, just a general check") personally, which I "failed" (had only been in the country two years). "We're going to be unable to rent to you." (I started typing "sorry, sir, we're going to..." when I remembered at no point did they apologize). Okay I say, figuring out a taxi to the Enterprise dealership, since my patience was already thin. "Just refund my prepaid rental and I'll be on my way." "Prepaid rentals are not refundable." "..." Huh. Take someone's payment. They show up to rent the car. They have a valid credit card and ID. Refuse to rent to them. Refuse to refund them the rental amount? That got sorted, but like you, not there. Nearly a week later with corporate. Who still acted like they were doing me a favor. |
No shenanigans like mentioned, but I never used the big companies since they are more costly for 0 added value to us (and often have huge queues on the airports, not something I want to experience with 2 small kids).