[wsh]

I make it a rule never to leave the lot in a rented vehicle, from any company, without a printed copy of the rental agreement that matches the vehicle number and license plate, and that shows my name and the return time I expect.

Hertz’s customers shouldn’t have to be this careful, of course.

[alyandon]

In addition to verifying the paperwork, I also take a full set of pictures before and after returning rental vehicles as evidence of the condition they are in.

Enterprise attempted to file a claim against my insurance for damage they stated happened while it was in my possession. In reality, I had returned the vehicle in pristine condition that morning and there was a minor hail storm that swept through the area that evening which damaged all the vehicles parked in the lot. It was pretty easy to see what had actually happened and I told them I was taking photographs and was prepared to sue them if they filed a fraudulent claim against my insurance. They backed down but I will never rent from that company again.

Weirdly enough, I've never had any problems with Hertz.

[hasperdi]

Take a video instead. It's faster and have a better coverage.

I always have do full 360 degrees inspection during pick up and return. Clockwise / counter clockwise, scanning top to bottom. Often narrating with what I'm currently seeing. Also giving often damaged areas a good attention (wheels, bumpers, etc)

[alyandon]

A video would work too but I actually prefer taking high resolution stills vs android's smearing/stabilizing video features.