[fatneckbeardz]

their customers don't find this problem bad enough to stop doing business with them, (including your big company), so Hertz will continue doing what they have been doing.

adding any additional checklists , training, or quality control to their existing process would cost money, and so would reduce profits.

it is simple cost benefit analysis.

[protomyth]

Much like enterprise software, Hertz's customers when it comes to the enterprise is not he person getting in the car. It takes a bit or some luck/unluck for someone who matters to get hosed and end the contract.