I split time between cities where I don't need a car, and a town where I do. The plan was to rent when in the latter. Hertz was so horrible I wound up buying the one Subaru on the lot (after an interregnal Turo). Going into a dealership blind was literally less painful than dealing with their B.S.
Shitty customer service is pretty much the norm these days across all industries in my experience.
Even companies historically known for good customer service have realized its an unnecessary cost center. eg Amazon used to have great customer service at the click of a "Contact Us" link. Now you can still kinda get customer service but its 18 levels deep to contact someone who can do anything for you and 99.9% of the process of getting from realizing you need service to getting something done is a byzantine automated electronic process clearly designed to make people give up and go away to minimize actual customer service costs.
Not that this really excuses them, but if you search for "support" (in the product search box) you'll see a link that takes you to their CS flow or you'll see their phone number, depending on your interface.
This omnisearch box stuff is taking some time for me to get used to.
The process uses ancient terminal tech duct taped together and connected to dot matrix printers. This contraption is operated by inexperienced folks that are used to iPads.
Failure is all but inevitable, it’s a wounded things even work at all
I split time between cities where I don't need a car, and a town where I do. The plan was to rent when in the latter. Hertz was so horrible I wound up buying the one Subaru on the lot (after an interregnal Turo). Going into a dealership blind was literally less painful than dealing with their B.S.