[missedthecue]

Both. Usually when I'm helping a customer troubleshoot, I need to see their desktop files, so the solutions on the market that allow me to see their current webpage by implementing a snippet into our site's HTML are not sufficient.

The problem here is that I'm basically asking for something equivalent to a one click exploit. There are good security and privacy reasons to make screensharing a little difficult, but it makes my team's job so hard especially when trying to assist a customer who simply have no idea how use a computer.

[kesslykaes]

Makes sense. My mind immediately went to one of those webpage snippet screen controllers, but that won't work for you.

I struggle as well with this, especially since my dad is blind which makes it even harder to use the computer (even with screen reading software).