[paranoidrobot]

When SimCity was an unplayable mess that basically couldn't deliver on most of the features for weeks after launch, I emailed EA, said it didn't match the quality or features they advertised. Within 2-3 days I had a refund.

This was years before Valve would issue refunds even for other similarly broken titles.

I requested refunds from them before they got sued by the ACCC, got told to take it up with the game developer. Contact the game developer who told me to take it up with Valve.

Afterwards they just tell me I played too many hours (ironically because I was trying to repro the issue on a few maps to demonstrate it wasn't me/my computer/etc that was shit)