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by minifyre 1370 days ago
I once contacted Patreon about re-adding support for non-SMS-based 2FA & while the customer service agent didn't seem to entirely understand, they did forward my request to the dev team when I asked. A few days/weeks later, it was back[1]. I'm grateful for all those involved who made that happen, as most companies don't listen when contacted about 2FA.

And tangentially, while I can't be as certain about my involvement in this next part, Nickelodeon eventually uploaded a non-pixelated version of ATLA on Google Play shortly after the second time I contacted them. I still can't understand how an MS Paint quality version was uploaded in the first place, but I'm glad no one else will have to suffer through that like my brother did.

[1] https://blog.patreon.com/TOTP-two-factor-authentication