[Spooky23]

It is. “The plane in Chicago now will be ready to take off from Phoenix at 7:45 AM tomorrow.

You build process around things to make them happen. Nobody is waiting for some artisanal process to magically produce a plane. There’s maintenance and cleaning schedules, crew schedules, etc. The preflight check is a final verification.

A good CEO measures the performance of the CIO by availability and quality of services. The CIO looks downstream to ensure that the operations teams have appropriate processes in place.