[mnsc]

How were the contracts "appropriately negotiated"? Did you have a fixed number of paid hours upfront where you created detailed requirements together with the customer that you all agreed to? And then you estimated every requirement based on solid experience doing similar work, multiplied by 3.14, got a "let's go" from the customer, sat down and implemented according to requirements and then delivered to customer within budget/in time? And when the customer found out that they wanted a certain feature to work another way. Then you put in a couple of hours to work out the new requirement and set up a new contract, properly estimated and delivered in time/within budget?