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by joshka
1374 days ago
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An email to the CEO (eric.vaughan@ignitetech.com) Subject: FogBugz debacle. You fucked up! … and it’s on you to fix it.
No idea what I’m talking about? Search Twitter for FogBugz - you’ll get it quick enough. At some point in the past I had a trial for some product made by Fogcreek - we are talking 10 years back or so. The trial is long expired and forgotten about. Until today, that is, when I received an email purporting to charge $31 to my “prepaid account”. I’ll remind you of a quote on your website:
> Our current customers are our only focus, and each should expect excellence from every aspect of IgniteTech. If at any time you believe we are falling short, the buck stops on my desk. It’s on you to fix this, for everyone that got this, there are thousands of developers and business owners who got similar emails today. Perhaps your business model is intentionally to go invoice trolling, in which case my next email will be to the state AG. But I’m going to assume incompetence or inadvertence before malice and suggest that you address this quickly - perhaps on Twitter or a blog post. |
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