| I got that too, but there's an email that gets sent 3 - 4 hours after that one. Look for "Your Manuscript Account" from "FogBugz Customer Success". Of course, any billing attempt won't succeed without updated payment info (unless their next step is to try to send it to collections....) "Hi! This email is to notify you that we will be charging $31.25 to your prepaid account (Account URL: [redacted]) on Sep 17, 2022 for the following services: - Monthly discounted (50.00%) fee for FogBugz for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($12.50) - Monthly discounted (50.00%) fee for FogBugz-TimeTracking for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($6.25) - Monthly discounted (50.00%) fee for FogBugz-Wiki for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($6.25) - Monthly discounted (50.00%) fee for FogBugz-Agile for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($6.25) Once these charges have been processed, they will appear on your online statement, available here: [unique URL redacted] For more information on billing, see our FAQ here: http://help.fogcreek.com/9912/fogbugz-billing-faq All the best, FogBugz Customer Success EDIT: Oh wow. Try clicking on that FAQ link. Or if you want to save a click, the ZenDesk reply says "Oops, this help center no longer exists. The company you're looking for is no longer using our help center." |