[fuzzythinker]

Same here. It's was probably around 13 years as well, probably to try it out and never touched it since. My "account URL" shows 500 error as well. Here's the almost empty auto-reply if you reply to the email:

  Hi,

  Please reach out to the Fogbugz support team by visiting the following portal;

  https://support.fogbugz.com/hc/en-us/

  Thank you,

  Fogbugz team.

[sbarre]

"Just email everyone in the system, anyone who has ever given us an email address"

"Are you sure? Those really old accounts aren't even compatible with our current platform, they won't be able to even log in"

"Everyone!"

"Sigh..."

[heartbreak]

Their tagline of "Where software goes to live" is a little too on-the-nose.

[abeyer]

If you poke around in the support articles they mention the cause of this: they also deleted all idle accounts without notice and depending on when you got hit by that, might not even be able to recover it. So they're trying to bill you for a service that they can't even provide.