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by bwb 1370 days ago
No worries, I just was kinda stunned you would imply I had any motive to not share something accurate. It was a convo I had this morning with an author who is a friend.

(It it is just one piece of data, and people are good at finding data that supports their viewpoint of course. Given all the scandals FB is under and problems on this thread, I do think it supports a narrative of FB having massive problems around ethics and moral actions.)

Here is a fun story :)

I have an ad account at FB for a company I closed in early 2020 due to Covid.

I wanted to delete the account, but FB makes it impossible to do that. I message their support and they tell me they can remove it, but they need my ID and a handwritten letter. I am stunned. A handwritten letter??? How does that achieve anything :)

So I write out a short note with a bit of snark about a tech company needing a handwritten letter, take a picture and send it to their support chat/ticket along with my ID. They do not like that I was snarky and refuse to do anything, even after I remove some of my snark and resend it.

Thus, I still have the account and 14 support replies later they still refuse to help me.

(note, they didn't want a letter send to them via the post office, they literally wanted me to write it and send it to them. So weird...)

1 comments

That’s crazy to hear! It really feels like the wild Wild West with these large tech companies - consider in contrast how much regulatory and compliance scrutiny a bank would have, they would never dream to behave like petulant little kids. I guess the more fines big tech get and the more regulations enter the space, the faster they will clean up their act.