[matiasfernandez]

This happened to us multiple times too. Everything gets resolved after 1+ months of having our payouts frozen. This means we have to go months without a single dollar being deposited into our bank account. Imagine having bank loans to pay and the bank is asking, "What the hell is going on?".

They need to nuke all their "X Verification APIs" and just manually check each and every account. For us, it was an issue with the Address Verification API not finding our address. As if addresses are a fixed thing and not dynamic. I also felt like I was going crazy because they would trigger it every 3 months or so, even after resolving the issue after speaking for weeks with the support team.

This happened to us in both Stripe and Shopify (which I think uses Stripe as its backend).

[Cederfjard]

> They need to nuke all their "X Verification APIs" and just manually check each and every account.

Wouldn't they then just be another one of the more old school merchant service providers, who still exist for you to use if you're open to paying for being underwritten up front? The point of Stripe et al is to be cheap, quick and easy in comparison (for the happy path, anyway) through more automation, with the drawback of these types of failure modes.

[matiasfernandez]

We've done business with many "old school" merchant service providers and none have had us pay anything upfront. The only difference is that Stripe has a better API. Stripe's onboarding is not faster or cheaper than the other merchants by "automating". In fact, time-to-first-payout is much slower, less reliable, and the fees are much more expensive than any of our other providers.