[Jiger104]

Could you share the reasons you decided to move off it?

[tobinfekkes]

When a client is processing millions of dollars per year, it's too risky to be in a situation where they have:

All authority in decisions No obligation of support

Either give me authority in transaction risk management to determine what's fraud or not.

Or answer the phone when I call to get support on what decisions have been made in my account.

They want their cake and eat it too. So I'll get pie somewhere else.

[jlokier]

"it's because of people sharing stories like this that we've been planning our migration away to a more responsible (and responsive) processor"