[ropeladder]

I triggered some Discord flag where now they require me to give them my phone number to log in via the web. I won't give it to them. Luckily I have a still-logged-in instance on my home computer, do I can still use that for the time being. Super frustration though.

[kouteiheika]

Same here. Still logged in through Firefox, but can't login through Chrome anymore. Exact same computer, exact same IP address. I contacted support and they refused to help me, quote:

> I just checked with my team, and upon review of your account, it appears that our detection system has triggered successfully and we will not be removing the phone verification requirement on your account. You'll be required to register a phone number to your Discord account in order to continue the use of it.

This is *after* I explained that I'm still logged in and can fully use Discord in another browser without registering a phone number.

I tried to also get an answer as to whether I'll be locked out of my account if I log out of my account in Firefox, but they didn't tell me.

[aaronmdjones]

> I just checked with my team, and upon review of your account, it appears that our detection system has triggered successfully

That's exactly the same response I got, word-for-word, to my lockout ticket [1]. Initially I thought it was a human replying to my ticket, now I'm not so sure.

[1] https://news.ycombinator.com/item?id=31398660

[whatisthiseven]

I sat alongside customer service agents working phones, email, and chat. They use copy-pasted stuff for everything. I will watch them search word for a template way slower than I could type, but that's their process.

Re-used phrases is not a sign of a bot, IMO. But it is a sign of employees who have to respond to the same thing over and over and don't have much power to effect change.

[sanitycheck]

They probably just don't have a way to invalidate tokens. When it expires you'll be locked out on Firefox too - better tie up any loose ends.

[_V_]

I have the very same problem. It seems that my IP @ home was somehow flagged and I was unable to access Discord without giving them phone number.

I will never give my phone to Discord/Twitter etc - just a matter of principle.

[GoblinSlayer]

Most likely data mining. Google does the same.