[ozgurc]

The people who do not work at IT usually think that we don't do anything, or chatting away all day. Because we are always writing stuff on keyboard whenever they came. We CAN'T be working all that time so we are "chatting"

When they call for their problems while we try our best to help them in a nice fashion but because we don't personally go there and meddle with their computers we become the bad guy.

I think charlie stross's analogy of the IT department with the secret services is correct: when things go correct nobody notices us and when they don't we are the first to be called and blamed for. And has to spend nights to fix it whether it is an user fault or not. What we do is quite black ops to those outside of it, because they are on the end result: their internet connection/software/hardware is working or not.

As an IT guy, I have several projects that has to be finished by xmas and I don't have time to hold hands and/or cry why they are hating us, if they are.