[samirageb]

There are terrible IT people out there, that's for sure. Many don't go beyond the knowledge of someone from the Geek Squad. But then again, that goes for every profession.

Many times the nicest IT staff are those that are the most clueless and have to make up for their lack of knowledge with personality. The cranky IT people generally have too much to do, not enough time to do it, and are stuck dealing with trivial issues that stop them from getting to the critical ones their jobs (or the company's uptime) depend on.

I think your experience has been very unique (and fortunate) to come to the nice = smart conclusion.