> If you have a laptop where the lid angle drops on its own while the laptop is stationary, write into support with a video of it, and we’ll send you a new Hinge Kit.
I actually think this is resonance they talk about in the last section rather than the hinges themselves. The angle at the bottom of the screen doesn't change, it's the top that flexes back and forward. Coupled with the reflective screen it makes focusing on the monitor really hard when it's on a mount to be at eye height (my Thinkpad and a Dell have no problems on the same mount).