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by tinus_hn 1373 days ago
It’s business hardware so the support term is predictable and known at the time you buy the device. In the case of Cisco it’s 5 years from when the device is discontinued.

But then small businesses like to cheap out and gamble on a device that has a short time of support left and complain when it ends.

This is not a surprise, except if you chose to put on a blindfold yourself. And if you think EOL of 5 years is too short, don’t buy a device with an advertised EOL of 5 years.