[iamacyborg]

Salesforce's CRM is called Sales Cloud. Service Cloud is their case management and knowledge base product.

I am not convinced that Salesforce admins are cheaper than engineers. Sure you can offshore, but like offshore engineers, you get what you pay for.

[kylerush]

I had nearly a 100 person team at Casper. It was Software Engineers, Salesforce professionals, QA, SREs, Data Engineers, ERP professionals, etc. I managed a multi-million dollar budget. I can assure you that Engineers are the most expensive people to hire. Most of my Salesforce team was USA based out of our NYC HQ. A Salesforce Admin makes about half what a mid-level SWE makes and they are much easier to hire. In roles at other companies I had outsourced Salesforce teams.

[iamacyborg]

I think this is likely different in the UK vs the US. From what I've seen, Salesforce Admins/Developers will be earning around the same amount as SE's over here.

[cosmodisk]

The US, as always, is an outlier on salaries, however the difference between admin and dev comp in the UK does exist. Admin salary ceiling is probably about £60K, after which you are either very senior or bring a good mix of additional skills. For devs it's about £80-90K, after which you start looking into architect positions.

[iamacyborg]

I think admin salaries go higher than that once they start being process driven roles rather than pure "admin" ones, which the senior ones tend to be. ie admin progressing into consultant whereas dev progresses into architect.