[thehoff]

I’ve had this in the past year as well. I don’t get it. They may be really busy but it seems like bad customer service on their end.

The ones that either don’t return calls or emails or just don’t show, I’m never reaching out to them in the future and I’m never recommending them. But maybe it will never matter?

[mod]

Maybe it's an epidemic, I've been through a ton of repair guys lately. At my business we have a lot of HVAC work (AC, coolers, ice machine), plumbing work, and occasional other stuff like locksmiths or handymen.

They just absolutely will not show up when they say they will. Late, sometimes no-show. I had a plumber take FOUR visits over FIVE days and still not solve the (relatively minor) issue.

I don't know if there's just that much work out there? I think anyone who shows up could make a killing in my area, for any kind of repair work. I've never shopped around on price, either.