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by thibault-ml 1373 days ago
I believe the issues with your video calls and Tuple are due to a specific issue we've recently identified. What video call software do you use? Also, Tuple has a troubleshooting screen to see packet loss etc. Would you be willing to share the data from that screen with us? If so, you can reach out to me using my HN username at cloudflare.
1 comments
RussianCow 1373 days ago
We use mostly Google Meet and Slack for calls. If/when I next experience issues, I’ll be sure to reach out!
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thibault-ml 1371 days ago
Interesting, we've used Google Meet quite a lot without issue. But yes do let me know.

The main bit I'm interested in is definitely Tuple, specifically because it has a diagnostic screen (network insights?). When you have a bad experience, I'd love to know what that screen says

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RussianCow 1371 days ago
Tuple is what I've had the most amount of trouble with. I even contacted Tuple, thinking it was an issue on their end, but they looked at the logs and said it was most likely a VPN connectivity problem, and suggested I try it without Warp enabled, which so far has been seamless. The issues with Google Meet are pretty intermittent and uncommon—it just tends to cut out at rather inconvenient moments. :) The difficult thing about these types of tools is that the bar for what works "well" is really high; even very infrequent connectivity issues are enough to sour one's opinion of the tool.
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