That really shouldn't matter though. In the real world, people make mistakes, people get hacked, rogue employees do things they aren't supposed to, Google makes mistakes (oops, wrong account), and so on.
A support policy that just cuts off all contact and holds your data hostage doesn't make sense. If they want to arbitrarily zap customers, then they need to support some downgraded interface that lets you extract your data, move your domain, see some explanation for why you're being booted, etc.
I don’t know the specifics. All I know is that one day it was gone and we had to go through hoops to get it back. We migrated to AWS within a month. Since I was more familiar with AWS, that’s the part I helped on.
A support policy that just cuts off all contact and holds your data hostage doesn't make sense. If they want to arbitrarily zap customers, then they need to support some downgraded interface that lets you extract your data, move your domain, see some explanation for why you're being booted, etc.