| > If you're familiar with Bitwarden you're aware there is a Vault lock. When the laptop started and FF was launched, the extension got greyed out immediately. This means there's some sort of preflight init right after browser starts. Your devices were online and their server reachable but returning erroneous messages, if we have to go based on their forum response "in most cases, your IP is most likely getting flagged by cloud protection services as malicious activity" maybe even because of a third party provider. > So I went on to support forum[1] to learn this problem is recurring. And while I was typing my message, I have seen several messages deleted by the staff. Same happened with mine. While I can't speak for this problem, I understand this is frustrating and agree that the staff could have managed the situation differently, but they possibly knew about the outage and were simply de-cluttering the forum from what I imagine were dozens of messages about the same problem popping in at the same time. > It's an outage that indicated that you can loose access to BW Vault anytime they have an outage, means you can loose offline access even if the docs say otherwise[2]. By definition, during an outage you lose access to the service, whatever it may be.
Their docs say nothing about them, they state that while your devices are offline the clients can still be unlocked and used in read-only mode.
While this means that in theory the apps could work while their services are not reachable for whatever reason, be it the device being offline or their server being completely down, this was not the case.
I agree that they could improve the experience, so that if their services are not working as expected the clients revert to offline mode until the issue is resolved. This however is not an easy problem to manage and could only be an extra bonus feature to their service. > Given all that, where is my fault exactly? Sorry, maybe I didn't use the correct language, when I said you were at fault I wasn't of course talking about the outage, but you having issues logging into your accounts because everything is saved in Bitwarden. My point was that while their software is extremely convenient, it should not be the only place that stores all the means of accessing a service.
Reading your post at first glance made me think that because of this outage you could not access credentials + TOTPs + recovery codes. but seeing
> I'm lucky enough to have the offline access to the storage.
I don't know about that anymore > ...the iPhone's vault was in locked state as well but did not show any operational errors. Does this mean that the iPhone app was still working or was it locked like the rest? |
Extra bonus feature? For me it's pretty obvious it's a necessity. Failover need to be in ALL case offline access.
> My point was that while their software is extremely convenient, it should not be the only place that stores all the means of accessing a service
I can't have an automatic backup done over each new password stored on it. If I need to do it manually each time, it's no longer really a password manager.