[csallen]

What's more interesting is that people ONLY feel the way you do when the company in question is big. If it's a tiny startup doing some sort of unscalable marketing or customer support, nobody blinks an eye. But if a Google-sized organization does it, it's shocking or disturbing.

I think your best bet is to realize that, regardless of size, companies are always made up of people. And people are opinionated, subjective, and prone to making decisions that fall outside of some standard set of rules.