[trickjarrett]

Google does have bad customer service when they're working through the normal channels. But Google Employees are awesome. I got personal attention from core G+ devs when I broke my G+ profile.

The point is if you can build relationships with Google employees rather than with Google itself then you too can get this sort of amazing help.

There's nothing sinister or crazy about this. Rather than being one in a million, become one in a circle of friends or acquaintances.