[pierrefar]

From my personal point of view, I help webmasters when I see an issue. It's part of my job and it's something that gets me fired up. I help when I go on our forums, I do that here, and I'm regularly helping webmasters on Google+ (my team does regular webmaster hangouts that anyone can join - see my profile: https://plus.google.com/115984868678744352358 ) and also on Twitter. We can't cover everything, we can't be everywhere, but when we come across something we can help with, we try to help!

Another important point about this thread: this is a very common issue that regularly comes up, and no site is immune from it. I regularly see major sites have a firewall that auto-configures itself to block Googlebot, and the webmaster doesn't know what's going on. Raising awareness about this problem and how to fix it adds to the importance of replying.

[novedieci]

Anyone know if this is also a common issue with BingBot? Our site is doing fine in Google at the moment, but was completely deindexed by Bing, and we're totally baffled.