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by Random_Person
1376 days ago
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I was a parts department manager in the early 00's when Mercedes USA decided to switch all their systems over to SAP. It was an absolute nightmare for 6 months. The entire UX (at that time) was unfathomable. Even our regional representative couldn't figure out how to use the software when he was trying to train us. At the end of that year, Mercedes hosted a "we're sorry" conference in San Diego and paid for all parts and service managers across the nation to travel and drink at the open bars for a week. I guess that part was okay. |
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