[tanto]

I am struggling hard to book Microsoft 365 as I need Powerpoint for a single occasion and get reminded on every corner why I switched to Google + Apple a long time back.

Waiting lists in chats? Seriously? I am not supposed to loose focus of the chat window? Holy cow.

[pbalau]

Did you consider for a bit why they "need" that?

Maybe the browser will stop the js running in that tab from sending the ping and their backend might lose track of you wanting to chat with them.

[tanto]

I can imagine 100 ways to do it better apart from the fact that their are 100 better solutions which they could use without developing it themselves. It feels like a year 2000 solution.