[woutr_be]

Similar experience with VRBO, booked an apartment in Munich, on arrival, turns out it was completely different than advertised (even the photos were different). We only stayed a single night, because the room situation just wasn't suitable for two adults. VRBO and the owner refused to refund us. After pointing out the discrepancies, and providing proof that the owners were using the same listing for different properties, VRBO only refunded their fee to us, claiming the transaction was really between us and the owner...

Yet there's plenty of stories of buyers getting banned for trivial TOS infractions. But when a host is essentially scamming people, nothing happens.

[data_maan]

If you can, threaten to sue them (or actually sue them) and post your review on every rating site out there.

Unfortunately, many companies only understand the language of threats and lawsuits.