[pessimizer]

If they're lying or mistaken, let us discuss the lie or mistake, and even the possibility that there could have been a lie or mistake (based on something.) Just dismissing it based on a obvious counterfactual that you're declaring based on no evidence other than that you think users lie and developers don't make mistakes is a waste of time.

If you have some kind of insight into the specific configuration of otter.ai, or evidence that this specific person has made a mistake (and that all of the other people that have also seen this behavior are also mistaken) that would be constructive. As it is, you're not even carrying water for a company, you're offering water to a company that didn't ask for it by denigrating the people around you.

[arcticfox]

Thank you for defending me; my HN has anti-distraction timer so I wasn't able to respond to them.

Like I explained in the other comment, while mistaken configurations are frequently a user mistake, I was exceptionally careful in this instance because the same thing had just happened to my boss and I was wondering what the mistake she made was.

Also, I was hoping for a quality investigation and response from otter.ai but I think anyone can compare the credibility of my account to their response in this thread to figure out who they believe.