[ChrisMarshallNY]

> Being kind is fine and all,

Being kind is not always necessary, but being respectful goes a long way.

People (especially the type who participate in this forum) frequently equate kindness with weakness. I really get sick of that attitude. It's not an "either/or" thing. It's entirely possible to be kind, and also to have strong boundaries, and real mettle.

Respect is something that is usually (not always) appreciated; even by our enemies.

Cops are often quite respectful to you, as they slap on the bracelets.

> but my one gripe with it is that it doesn’t make me any money.

I wouldn't be so sure about that. These are exactly the types of things that are almost impossible to measure, except in a rather vague way (i.e. "Six months after we started our personalized letter campaign, our sales increased by 30%").