[tengbretson]

> Are we seriously going to shame customers for trying to cut some costs in this economic context?

That all depends on the margins of what is being offered. If you are proposing they sell a dime's worth of product for a nickel, then I would see the above post as a much more polite version of the correct response, which is "get lost."

[folkrav]

I have no idea of the margins, and expecting customers to know about your operating costs without either disclosing them outright or asking the question is an... interesting take. All I can realistically do is compare with the competition, and the competition is cheaper across the board. Therefore my initial comment.

I'd have no problem paying more for a good product if it brings me something. In the meantime, I'm still left pondering. "Get lost" would be a rather crappy way to treat customers simply asking questions, wouldn't it?