[scarface74]

Because a call center is a cost center, is even more of a reason to make it as efficient as possible.

I’m not a call center/contact flow designer expert by any means. But I do work on cloud based call center design and integrations occasionally.

[dqv]

Yeah it’s weird because you could definitely do some kind of data transfer with SIP headers.

[scarface74]

Yeah that’s kind of out of my domain. I was trying to avoid hawking my employer’s product. I’ve created call center solutions with Amazon Connect. With that, you can do basically any type of integration via a Lambda.

You can integrate with Salesforce and have a ticket with all of the information automatically pop up on screen by the time the call is transferred to a human.