[doix]

I used them in the past and they worked, but a colleague told me I was being an idiot and should do it myself. He was right, at least with British Airways, there's an online form that you fill out and money appears in your account. It took the same amount of effort as Airhelp.

I would use them only after trying to do it yourself.

[nottorp]

Does not work with low costs :) They'll just say 'extraordinary circumstances'.

My daughter was trying to come home from university this summer and they canceled her flight twice while she was in line at security. Guess what Wizzair said.

She has claims opened with Airhelp now, we'll see what happens.