Also, why not just pay, do the clean up you failed to do initially, and then go away like you planned? Failure to plan on your part does not constitute an emergency on their part
You're reading my mind. Totally. I used to work in CX and "Failure to plan on your part does not constitute an emergency on their part" was like a mantra, internally. We were still very compassionate to customers who found themselves in such situations, but as a support person it helps one keep oneself from getting sucked into the emergency mindset.